Contact Telroo

What do you need help with?

I’ve ordered and my eSIM has a problem Sign in with your order email. Your order page has the support form and eSIM replacement requests. Go to my order I haven’t bought yet Questions about plans or whether your phone works with eSIM. See quick answers Something else Anything else about Telroo. Send us a message

Quick answers

Choosing a plan

Compatibility or installing

A problem with my order

Something else

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Before contacting support

Many setup issues can be resolved with the compatibility guide, installation guide or troubleshooting checklist. Do not delete an installed eSIM unless support confirms that it can be reinstalled.

Refunds

Haven't installed your eSIM? Request a refund. A$0.30 per order is deducted to cover Stripe processing costs. Your Australian Consumer Law rights remain unaffected. See our Refund Policy.