Troubleshooting guides
eSIM troubleshooting guides
Check installation, mobile data, slow connections, usage and common questions.
Choose the guide that matches what you need to do.
Install and check compatibility
Install an eSIM and check device compatibility
Fix no internet
Check mobile data, roaming, network selection and APN
Check a slow connection
Learn about data routing and speed
Usage and deleted eSIMs
Check usage and find out what to do if an eSIM is deleted
Other questions
Read answers about calls, data roaming and hotspot
Some steps adapted from our eSIM network partner's documentation.
Contact us if you still need help.