Travel eSIMs for Australians

Check these three things before you buy:

1. Find your exact phone model and the country or region where it was sold.
2. Open Settings and look for Add eSIM, or dial *#06# and check whether an EID is shown.
3. Confirm that the phone is carrier-unlocked, then compare the exact model with our compatibility list. Ask your carrier if you are unsure about unlocking.

Compare the plan with your trip before checking out:

1. Search for your destination and open the plan you are considering.
2. Check that every country on your route is covered, then compare the data allowance and validity with your trip dates.
3. Choose fixed data if you know how much you need, or a daily data plan if you want its high-speed allowance to reset each day. Check the product page for plan-specific rules.

Usually, yes. Keep your Australian line for calls and texts and use the Telroo eSIM for data:

1. Leave your Australian SIM switched on if you need its number for calls or texts.
2. In Settings, choose the Telroo eSIM as Mobile Data or Cellular Data. On iPhone, look under Settings › Mobile Service; on Samsung, look under Settings › Connections › SIM manager.
3. Turn on data roaming for the Telroo eSIM if its plan instructions require it. Check your Australian carrier's roaming charges before using your Australian line overseas.

Most Telroo plans provide mobile data only. Check the product page to confirm what your plan includes:

1. Look for calls, SMS or a phone number in the plan details. If they are not listed, assume the plan is data-only.
2. Use WhatsApp, FaceTime, Messenger and other internet apps over the eSIM's data connection.
3. For ordinary calls or SMS, keep your Australian line active and check your carrier's overseas charges.

Yes. You can request a change-of-mind refund for an eSIM that has not been installed; there is no 7-day request window:

1. Open your order page. If prompted, sign in with the email address used at checkout.
2. Submit a support request and choose “Refund request - eSIM not installed”.
3. Approved refunds are subject to a Stripe processing fee from A$0.30 per order, which is charged by Stripe, not Telroo. Your Australian Consumer Law rights are unaffected.

Your eSIM is sent by email after payment and supplier processing:

1. Check the inbox for the email address you entered at checkout.
2. If it is not there, check your junk or spam folder.
3. Open the order link in the email to see your order and eSIM details.

Your plan's validity starts when you first use it in a covered destination, not when you install it. Install on Wi-Fi before you fly.

1. Read the installation instructions for your selected plan.
2. Connect to reliable Wi-Fi and add the eSIM to the phone you will use on your trip.
3. When you arrive in a covered destination, select the Telroo eSIM for mobile data and follow its instructions to connect.

No. Each Telroo eSIM can only be installed once and cannot be restored after deletion:

1. Keep the eSIM on the phone where you first installed it; do not delete it to troubleshoot a connection problem.
2. If setup or activation is not working, open your order page and contact support before removing the eSIM.

Check your eSIM's status from your order page:

1. Open the order link from your email, or sign in to your Telroo account with the email you used at checkout.
2. Find the eSIM in your order and tap Check status. Tap Refresh status when you want to check again.
3. Read the remaining data and expiry shown. Network usage can take 2–3 hours to update.

Try these checks in order. Menu names vary by phone model and software version:

1. Open Settings and make sure the Telroo eSIM line is on and selected for Mobile Data or Cellular Data.
2. Turn on Data Roaming for the Telroo eSIM and wait a few minutes. Leave roaming off on your Australian line if you want to avoid its roaming charges.
3. If there is no signal, restart your phone. If there is signal but no data, find Network Selection for the eSIM and leave it on automatic.
4. Only change APN settings if your plan instructions give you an APN. If it still does not connect, contact support from your order page; do not delete the eSIM because it can only be installed once.

Top up eligible plans from your order page, subject to eligibility:

1. Open your order page and find the eSIM you want to top up.
2. Choose Top up this eSIM to check compatible options and the current price before payment.
3. For eligible Daily plans, top-ups extend the number of days; they do not increase the daily high-speed allowance or remove today’s speed reduction. Keep your existing eSIM installed.