Contact Telroo

Need help choosing, installing or troubleshooting a travel eSIM? Use the contact form below and include enough information for us to identify the right plan and next step.

For an existing order

• Your Shopify order number
• Your destination and travel date
• Your phone brand and exact model number
• The country where the phone was purchased
• Your current location and the error message you see
• The troubleshooting steps you have already tried

Keep your activation details private. Do not send a QR code, activation code, full payment-card details or account password through the form.

Before contacting support

Many setup issues can be resolved with the compatibility guide, installation guide or troubleshooting checklist. Do not delete an installed eSIM unless support confirms that it can be reinstalled.

Refund or plan-change requests

Contact us as soon as possible and read the travel eSIM refund guide. Whether a change is possible can depend on whether a supplier profile has already been allocated or delivered. Your rights under Australian Consumer Law are not excluded.