Usage and validity
Check eSIM usage and deleted eSIMs
Find plan information and learn what to do if an eSIM profile is deleted.
Data usage or plan validity
1. Open the status panel for your eSIM
Order page → your eSIM → Check status (or Refresh status).
Look for the data remaining and expiry information available for your plan.
2. Allow for the usage update delay
Usage updates every 2–3 hours. Recent usage may not appear yet, so the reading can differ from your phone’s data counter.
3. Check when your plan starts
Open your delivery email or product details → find the activation instructions.
The start point depends on the plan. It may be first connection, installation or another specified activation point. Follow the rule for your own eSIM.
4. If something does not look right, send it to us
Reply in the support form on your order page and explain which usage or expiry figure you are unsure about.
Screenshot to attach: the status panel. Hide QR codes, activation details and personal account information.
If you have data remaining but cannot connect, follow the no-internet checks.
Deleted eSIM or changed phone
This eSIM can only be installed once. Check these steps in order.
1. Check the original phone
iPhone: Settings → Mobile Service (or Cellular) → look for your Telroo eSIM
Samsung: Settings → Connections → SIM manager → look for your Telroo eSIM
If the Telroo eSIM is still listed, keep it there and use that phone for mobile data.
2. If the eSIM was deleted
A deleted eSIM can't be restored. To keep using mobile data, you'll need to purchase a new plan.
3. If you changed phone
The eSIM can't be moved to another phone. Keep using the phone where it was installed, or purchase a new plan for the new phone.
4. Keep the QR code private
Do not share it or scan it on another phone.
Still need help? Use the support form on your order page. The link is in your delivery email.
More details
Check data usage
- Open your Telroo order page.
- Select the eSIM or plan details to see the usage information available for your order.
Check plan validity
Your plan's validity starts when you first use it in a covered destination, not when you install it. Install on Wi-Fi before you fly.
If an eSIM was deleted
This eSIM can only be installed once. If the eSIM is deleted, it can't be restored. To keep using mobile data, you'll need to purchase a new plan. Do not scan the QR code on another phone.
Some steps adapted from our eSIM network partner's documentation.